CQ
CutTheQ

Privacy Policy

Your privacy is important to us. This policy explains how CutTheQ collects, uses, and protects your information.

Last updated: December 19, 2024

What We Collect
Account info, order history, payment details, and usage data
How We Protect
Industry-standard encryption and secure data storage practices
Your Rights
Access, update, delete your data, and control privacy settings
1. Information We Collect

Personal Information

  • Name, email address, and phone number
  • College/university affiliation
  • Student ID (for verification purposes)
  • Profile picture (optional)

Order Information

  • Food items ordered and preferences
  • Order history and frequency
  • Pickup times and locations
  • QR codes generated for orders

Payment Information

  • Payment method details (securely encrypted)
  • Transaction history
  • Billing information

Usage Data

  • App usage patterns and preferences
  • Device information and operating system
  • Location data (for canteen proximity)
  • Log files and analytics data
2. How We Use Your Information

Service Delivery

  • Process and fulfill your food orders
  • Generate QR codes for order pickup
  • Send order status notifications
  • Facilitate communication with canteen partners

Account Management

  • Create and maintain your account
  • Verify your student status
  • Provide customer support
  • Process payments securely

Improvement & Analytics

  • Analyze usage patterns to improve our service
  • Personalize your experience and recommendations
  • Conduct research and development
  • Monitor and prevent fraud

Communication

  • Send important service updates
  • Notify about new features or canteen partners
  • Respond to your inquiries and feedback
  • Send promotional offers (with your consent)
3. Information Sharing

We do not sell your personal information to third parties.

We only share information in the following limited circumstances:

Canteen Partners

We share necessary order information with canteen partners to fulfill your orders:

  • Order details and special instructions
  • Pickup time preferences
  • QR code for order verification
  • First name for order identification

Service Providers

We work with trusted third-party services:

  • Payment processors (for secure transactions)
  • Cloud hosting providers (for data storage)
  • Analytics services (for app improvement)
  • Customer support platforms

Legal Requirements

We may disclose information when required by law or to protect our rights and users' safety.

4. Data Security

Security Measures

  • End-to-end encryption for sensitive data
  • Secure HTTPS connections for all communications
  • Regular security audits and updates
  • Access controls and authentication systems
  • Secure data centers with physical protection

Payment Security

Your payment information is protected by:

  • PCI DSS compliance standards
  • Tokenization of payment data
  • Secure payment gateways
  • No storage of complete card details

Important: While we implement strong security measures, no system is 100% secure. Please keep your account credentials confidential and report any suspicious activity immediately.

5. Your Privacy Rights

Access & Control

You have the right to:

  • Access your personal information
  • Update or correct your data
  • Delete your account and data
  • Export your data
  • Opt-out of marketing communications

Privacy Settings

Control your privacy through app settings:

  • Notification preferences
  • Location sharing options
  • Data sharing with partners
  • Marketing communication preferences

Data Retention

We retain your data only as long as necessary to provide our services or as required by law. Account data is deleted within 30 days of account closure, while transaction records may be retained longer for legal and accounting purposes.

6. Cookies and Tracking

Types of Cookies

  • Essential cookies: Required for app functionality
  • Analytics cookies: Help us understand usage patterns
  • Preference cookies: Remember your settings
  • Marketing cookies: Personalize advertisements (optional)

Managing Cookies

You can control cookies through your browser settings or app preferences. Note that disabling essential cookies may affect app functionality.

7. Children's Privacy

CutTheQ is designed for college students and is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

8. International Users

CutTheQ primarily operates in [Your Country/Region]. If you access our service from other countries, your information may be transferred to and processed in [Your Country/Region].

By using our service, you consent to the transfer and processing of your information in accordance with this privacy policy and applicable laws.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

We will notify you of significant changes through:

  • In-app notifications
  • Email notifications
  • Updates on our website

Your continued use of CutTheQ after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@cuttheq.com

Phone: +1 (555) 123-4567

Address: 123 College Ave, University City, State 12345

Data Protection Officer: dpo@cuttheq.com

Response Time: We aim to respond to privacy-related inquiries within 48 hours and resolve issues within 30 days.

Questions About Your Privacy?

We're here to help. Contact our privacy team or review your data settings in the app.